AVERION TR
Pro Shop

Customer Care & Inquiries

How can we assist your journey?

Whether you’re tracking a single order or sourcing for a club or retail partner, the same standard of care applies — direct, personal, and unhurried.

Track A

Retail & Order Support

For customers with a question about an existing or upcoming order.

Order Tracking
Once your order ships, tracking details are sent to the email used at checkout. If it hasn’t arrived or you can’t locate it, use the concierge form below and select “Order Status & Tracking.”
Returns & Exchanges
Every order is covered by our Quality & Fulfillment Guarantee for verified manufacturing or transit issues — full details, eligibility, and how to file a claim are on our Fulfillment Guarantee page.
Shipping Expectations
Orders are dispatched internationally from our manufacturing hubs. For guarantee terms covering delayed, lost, or damaged shipments, see the Fulfillment Guarantee page.

Track B

Corporate & Institutional Concierge

For club directors, procurement leads, and wholesale or retail buyers.

Bespoke & Custom-Branded Orders
Club crests, private labels, and corporate gifting programs are handled through our Wholesale & Corporate program. Use the concierge form and select “Custom Branding & Leather Gifting.”
Sample Requests
To request a physical sample ahead of a wholesale or partnership decision, reach out through the concierge form below under “Wholesale & Academy Partnership.”
Procurement Status
Already have an active wholesale order or quote in progress? Use the concierge form and reference your existing correspondence so it reaches the right desk.

The Concierge Desk

Send us a message.

Tell us what you need and we’ll route it to the right desk — retail support or wholesale concierge.

Plot 118-A, Sector 23, Korangi Industrial Area, Karachi 74900, Pakistan principal@averiontr.com +92 332 1126064

Common Questions

A few things worth knowing.

How long does shipping take?

Every order ships internationally straight from our manufacturing hubs. If your order is delayed, lost, or arrives with a verifiable issue, it’s covered under our Fulfillment Guarantee — reach out through the concierge form above and we’ll resolve it immediately.

How are Averion match balls constructed?

Our flagship Averion Trionda utilizes an elite 4-panel thermo-bonded seamless structure engineered with high-density micro-textured synthetic PU and a latex/butyl carcass. This heat-activated bonding eliminates moisture absorption and ensures true spherical flight, matching FIFA Quality Pro specifications.

What materials are used for your leather goods?

Our luxury accessories and heritage leather line use uncorrected, top-grade full-grain hides sourced directly from certified tanneries. Unlike synthetic materials, full-grain leather retains its natural grain and develops a distinct patina over time.